Cherwell Service Management Software. Visit Website. Product Overview. User Reviews. Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes. Cherwell Service Management supports process customization that allows departments to tailor the solution according to their native workflow processes. The solution provides users multiple ITIL verified processes such as incident, problem, request and event management.
It also enables users to leverage ITIL service transition processes including change, configuration, release and deployment management. Cherwell Service Management provides IT self-service portal that automates request fulfillment and consolidates multiple independent portals in a single site. The dashboard enables Pricing information is available on inquiry. Free trial: Not Available.
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Write a review. Company size: , employees. Industry: Higher Education. Time used: Less than 2 years. Review Source: Capterra This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very effective ticketing system Cherwell Service Management has been a very effective ticketing system for our operation. It has been a good system for my organization Pros Customization of searches; use of an SQ-like search format to build queries that can then be saved and reused Cons Requires some level of training in order to increase personal customization.
Reasons for switching to Cherwell Service Management Departmental decision. Review Source: Capterra This review was submitted organically. No incentive was offered. Great product with high upside Overall the process with Cherwell has been great. Pros This product allows us to customize it in a way that makes it so we can bring all departments within the same system finally! Cons Implementation and additional integrations can be difficult as with any product.
Reasons for choosing Cherwell Service Management Better interaction with the Cherwell team, better customization. Company size: employees. Standard functionality but horrible UX We use Cherwell as a ticketing system for the help desk as well as change management system. Pros Help desk tickets are tracked Released changes are tracked Cons User experience Look and feel of the software Search functionality Notification process Inactivity timeout.
Industry: Chemicals. Time used: More than 2 years. A good and reliable ticket management system Good experience, the ticket management, the SLA tools, the filter tools, the access control and the idea of cloud based solution are very good differentials compared to the other solutions on the market, also it is reliable, on these 3 years using the solution, I could not remember any interruptions. Pros It is reliable to manage your tickets, the SLAs, the escalation plans, everything works perfectly right.
Cons Some features, like the agent to inventory the assets, needs to be bought apart from the software, it is something that would be really useful if it came together with the bundle. An all-in one service management package that works but has issues Overall, Cherwell Service Management has fulfilled its requirements. Detect and fix problems before develop! Allow your engineers work more effectively and reduce double work.
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