In response to robertcbyrd. All forum topics Previous Topic Next Topic. Darius Reputable Contributor. Hi, robertcbyrd. In response to Darius. Davelittletree New Contributor. Robertcbyrd, Thank you for this post!! No more paper trey errors. This post helped me run through it and get it fixed. Thanks, Dave. HoJo68 New Contributor. I am haveing the same problem as robertcbyrd and still cannot correct the problem!
Thanks, Rich. In response to rhh. Saw this the other day. Powering off at the wall, waiting 10 seconds, then powering back on fixed it. To continue this discussion, please ask a new question. Get answers from your peers along with millions of IT pros who visit Spiceworks.
Best Answer. Ghost Chili. The Repairatrooper This person is a verified professional. Verify your account to enable IT peers to see that you are a professional. View this "Best Answer" in the replies below ». Popular Topics in Windows Which of the following retains the information it's storing when the system power is turned off? Solution three: Adjust the paper settings in the print driver The paper settings in the print driver must match what is loaded in the tray.
The print settings return to default the next time the program opens. Open the document that you were trying to print when the issue occurred. Click File , and then click Print. The Print dialog box opens. Click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties , Options , Printer Setup , Printer , or Preferences.
Click the tab that provides paper type and size settings. From the Size is drop-down menu, select the paper size that matches the paper in the tray. From the Type is drop-down menu, select the paper type that matches the paper in the tray.
Click OK , and then click OK again to print the document. Solution four: Clean the paper rollers Follow these steps to clean the paper rollers. Press the Power button to turn off the product. HP products have different rear access doors. Some have one release tab, some have two release tabs, some have a knob to turn, and some have in-tray catches. Some also have automatic two-sided printing accessories duplexers. Release the rear access door or duplexer as necessary, and then remove it to access the paper rollers for cleaning.
Product with one rear access door release tab. Wipe each paper roller with a lint-free cloth lightly moistened with distilled or bottled water.
Rotate the rollers upward carefully to clean all the way around. Are the drivers up to date on the print server and workstations? There any diagnostic errors on the printers? It happens with multiple printers. The print drivers are up to date. Cannot find any errors. Best Regards, Elaine Please remember to mark the replies as answers if they help and unmark them if they provide no help.
Monday, January 11, AM. Tuesday, January 12, AM. Did you ever get answer to this problem? We are having the same issue with the HP M Printer. Thursday, June 15, PM.
No one every provided the other answers. Can you? Morning Alan, I work with Ross. So here is what we have done so far: 1 Our company went from hp s and we never had a single issue.
It is running a pcl6 class driver 2 All our stores have now upgraded to the m Friday, June 16, PM. When you right click on the the printer the options are now only: Open, Open in new window, Create Shortcut, remove device, and properties.
Alan Morris formerly with Windows Printing Team.
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